Residential Water service

• Residential accounts only - Commercial customers must contact the Tucson Water Customer Service Office at 520-791-3242 or 800-598-9449 during normal business hours: Monday–Friday, 8 a.m. to 5 p.m.
• Requests for activation of service must be received at least three business days prior to the requested start date. There is no same day turn-on of new service.
• Service can only be established on normal business days (excluding weekends / holidays).
• Based on the services at a location (Water, Reclaimed, Irrigation, Sewer, Garbage/Recycling), new accounts are subject to activation fees and/or deposits. Contact Customer Service during normal business hours for specific information.
• All applicable activation fees will appear on your first billing statement.
• Information on water rates and fees is available on the Tucson Water Rates and Fees page.
• Customers will receive notification from Tucson Water indicating whether the application has been accepted or whether the Customer Service Office must be contacted to complete the application process.

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