Frontier residential customers service

What are my payment options once I receive my first Frontier invoice in April?

Pay online and take control of your account. Manage payment methods, Auto-Pay (recurring payments) and paperless billing.

Acceptable payment methods:

• Checking Account (ACH Payment)
• Debit Card
• Credit Card (Visa, MasterCard, Discover, American Express)

Enroll in Online Bill Pay now. You will be required to sign up for a Frontier ID in order to perform online bill pay. Please register at

If you would like to enroll in online bill pay with your bank, please use the following Frontier remit address on the bank website:

Frontier Communications

PO Box 740407

Cincinnati, OH

MyFrontier App

Pay your bill through the MyFrontier mobile app and take control of your account. Manage payment methods as well as payment and paperless billing preferences.

Pay By Mail

Write your account number on your check or money order and mail the payment to the address below. Please include your bill stub with your payment. Mail payments to:

P.O. Box 740407

To make a payment by registered mail or overnight delivery, your account number must be included on your check and mailed to:

63 Stone Street, 2nd Floor

Rochester, NY

Payments by Phone

To pay your Frontier bill by phone, call automated payment service at 1.800.801.6652 and have your account number ready. There is a $3.50 convenience fee for paying your bill through the automated payment service.

• Credit Card (Visa, MasterCard, Discover)

If you are paying your final Verizon bill, you can utilize your Verizon account number, which can be found on the top right-hand portion of your Verizon invoice.

If you are paying your Frontier invoice, please have your 17-digit account number, which can be found on the top right-hand portion of your Frontier invoice.

Pay in Person

We have a large network of nearly 25, 000 locations where you can pay your bill in person. These include national retailers such as Walmart, convenience and grocery stores, and many more.

Can I still pay my bill at Verizon Wireless retail outlets?

After April 1, 2016, you will not be able to pay your bill at a Verizon Wireless retail store. However, Frontier has many retail outlets where you can make a payment. Please refer to our list of FiOS Stores where payments are accepted using our automated kiosks. Other authorized retail payment center locations will also accept payments.

How can I make a one-time payment online?

It's easy to make a one-time payment online. Go to and follow the on-screen instructions. If you are paying your Verizon bill after April 1st, please have your account info available.