Verizon Wireless residential customer service
At Verizon Wireless, we are committed to offering our customers the most reliable service on the, and providing accessible products and services that meet the communication needs of our customers with disabilities. Verizon Wireless provides a wide range of innovative solutions and technologies that increase accessibility to its products and services.
National Accessibility Customer Service Center
Call (888) 262-1999, 8 AM - 9 PM EST, Mon – Fri to reach a National Accessibility Customer Service Representative.
The Verizon Wireless National Accessibility Customer Service center is staffed with specialized representatives to support customers who may need additional assistance due to a physical or cognitive impairment. The National Accessibility Customer Service Representatives can provide support on:
- Products and services
- Troubleshooting information, like questions about your device
- Questions about your account, transactions or service
Standard Customer Service and Technical Support Representatives are also available at (800) 922-0204 or by calling *611 from your Verizon Wireless mobile phone. These representatives are available every day, 6 AM - 11 PM.
Additionally, you can chat with a Chat Representative online by clicking the Chat Now button found on this page when a Chat Representative is available. Refer to our Live Chat FAQs to learn more about our online chat option.
Voice Commands and Menu Readout
Verizon Wireless supports Voice Commands and Menu readout on a majority of our devices. Voice Commands provides the customer the ability to hear information that appears on their phone screen as well as dialing the phone by either saying a name contained in their phone book or saying the specific digits to the dialed. Menu readout allows the customer to hear the menu label and information under that menu instead of looking at it. Please note that in order to hear menu read out the phone setting for read out must be set. Learn more
Verizon Wireless supports Text to 911
Verizon Wireless has voluntarily worked with the public safety community to enable customers to send text messages to local 911 call centers. It’s important to remember that voice calls remain the best way to contact 911, as a phone conversation allows an emergency dispatcher to quickly gather important facts about your location and situation, talk you through any necessary steps, and offer a reassuring voice.
Can you text 911 if you are unable to call? Texting 911 may be an option, depending upon your location. You can check with your local public safety officials to learn if the local 911 center is prepared to accept text-to-911 messages. Public information lines, such as 211 or 311, also may have more information on text-to-911 service availability, and the FCC’s website maintains some information at www.fcc.gov/text-to-911.